Refund Policy

At Qatra, we are committed to transparency and clarity in all our transactions, and we appreciate your support in our mission to deliver water, build mosques, and execute projects. If any of our customers wish to request a refund, kindly review the following process:

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1. Submitting a Refund Request

– The customer can submit a refund request within (the allowed number of days, e.g., 7 or 14 days) from the payment date.
– The request must be submitted via the official email provided on the website.
– The request should include the transaction number, donor’s name, amount, and the reason for the refund request.

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2. Reviewing the Request

– The request will be reviewed and its status checked within (specified number of days, e.g., 3-5 business days).

– If the amount has not yet been allocated to a specific project, the refund will be approved in accordance with the site policy.
– If the project has already begun, a refund may not be possible, but the amount can be transferred to another project.

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3. Refund Process

– The amount will be refunded via the same payment method used (credit card, bank transfer, e-wallet) within (number of days, e.g., 5-10 business days) after the request is approved.
– Transaction or processing fees may be deducted according to bank or service provider charges.

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4. Exceptions

– If the amount has been allocated to a project that has already started, it cannot be refunded, but it can be transferred to another project.
– Amounts paid based on specific agreements or special programs may not be refundable as stated at the time of payment.

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5. Contact and Inquiries

For any inquiries regarding the refund process, please contact us via email or phone:
‭00 90 (501) 000 11 88

Please note that this policy may be subject to updates.